IMPORTANT: SafeChatSV communications should NOT be used as a substitute for crisis assistance. If you are in immediate or imminent danger, please call 911. If you need crisis assistance related to domestic violence, please call one of our partner agencies’ 24/7 crisis lines:

AACI: +1(408)975-2739
Community Solutions: +1(877)363-7238
Next Door Solutions: +1(408)279-2962
YWCA Silicon Valley: +1(800)572-2782

Live advocates will respond to live chats and sent texts during the below business hours. Texts sent outside of business hours will be seen and responded to during the next set of business hours. Offline messages and emails will be responded to during business hours within 1-2 weekdays (Monday through Friday). Thank you!


Monday-Wednesday: 10am-12:30pm, 1:30pm-8pm

Thursday-Friday: 10am-12:30pm, 1-6pm

Saturday-Sunday: 1-6pm

Updated 4/12/2023

Upcoming 2023 Holiday Hours: